Refund and Return Policy

Effective Date: [11-11-2024]

At Eduduct.com, we strive to provide high-quality courses and a seamless learning experience for all of our students. However, we understand that sometimes situations arise where a student may need a refund or wish to return a course. This Refund and Return Policy outlines the conditions under which refunds or returns may be requested and processed.

By purchasing a course on Eduduct.com, you agree to the terms outlined in this policy.

1. Refund Eligibility for Students

1.1 Refund Period

Eduduct.com offers a 30-day refund policy for most courses, beginning from the date of your initial purchase. This means that if you are not satisfied with the course, you may request a refund within 30 days from the purchase date.

1.2 Conditions for Refunds

Refunds will be processed under the following conditions:

Course Content Quality: If the course does not match the description or contains significant errors or omissions, you may be eligible for a refund.
Technical Issues: If you are unable to access the course due to technical issues that cannot be resolved by our support team, you may be eligible for a refund.
Course Not as Described: If the course content does not align with the description provided by the instructor, you may be eligible for a refund.

Refunds will not be issued in the following cases:

After the 30-day refund period has expired.
If the course content has been fully consumed (e.g., you have watched most of the course videos or downloaded materials).
If you purchased the course by mistake, changed your mind, or did not meet the prerequisites.
If you are requesting a refund for a course you received as part of a bundle, subscription, or promotion with reduced pricing, unless specifically stated otherwise.

1.3 Requesting a Refund

To request a refund, please follow these steps:

Go to the Help/Support section of your Eduduct.com account.
Select the option to Request a Refund and provide a detailed reason for the request.
Our support team will review your request and process it according to our refund policy.

Once your refund request is received, we aim to process it within [X] business days. Refunds will be credited back to the original payment method used for the purchase.

2. Instructor Refund Policy

2.1 Instructor Responsibilities

Instructors are responsible for setting up their own course content and ensuring that it meets the quality and description standards set by Eduduct.com. They must also adhere to the platform’s guidelines for refunds and returns. Instructors may choose to offer additional refund policies for their courses, but those policies must comply with Eduduct.com‘s minimum standards outlined below.

2.2 Instructor Refund Guidelines

Refunds for Incomplete or Low-Quality Courses: If a course fails to meet the quality standards or is incomplete (e.g., missing essential course materials, videos, or other resources), students may request a refund. Instructors should resolve issues promptly and cooperate with the Eduduct.com support team.
Course Not as Described: If a course does not match its description or is misrepresented, students may be entitled to a refund.

Instructors are expected to work with students to resolve issues and, if necessary, offer refunds directly.

2.3 Instructors’ Refund Policy Statement

If you are an instructor, you must include a clear and specific refund policy on your course page, stating:

The refund period (if different from the 30 days provided by Eduduct.com).
Conditions under which a refund will be granted (e.g., if the course content is inadequate or the student is dissatisfied with the course experience).

If no instructor-specific refund policy is provided, the default Eduduct.com refund policy will apply.

3. Subscription and Bundles Refund Policy

If you have purchased a course bundle or subscription package that includes multiple courses, the following rules apply:

If the bundle or subscription is refunded, the refund will apply to the entire purchase. Partial refunds for individual courses within the bundle will not be allowed.
If you have started any of the courses within the bundle or subscription, you may not be eligible for a refund, depending on the amount of content consumed and the timeframe of the refund request.

4. Non-Refundable Items

The following items are generally non-refundable:

Digital Downloads: If you have downloaded any course content, including videos, PDFs, or other materials, you may not be eligible for a refund.
Purchased Courses with Limited or No Refund Options: Some promotional or discounted courses, bundles, or subscriptions may have limited refund options, as noted at the time of purchase.
Live Sessions or Webinars: Courses or sessions that include live content may have their own specific cancellation or refund terms. Students are advised to check with the instructor for the specific terms.

5. Refund Process

Once a refund request is approved, we will process the refund to the original payment method used for the transaction. The processing time may vary depending on your payment provider but generally takes between 3 to 6 business days.

If you used a credit card or other digital payment method, the refund will be credited to the same card or account.

6. Changes to the Refund and Return Policy

Eduduct.com reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be reflected on this page, and the revised policy will be effective immediately upon posting. Please check this page periodically to stay informed about our refund policy.

7. Contact Information

If you have any questions or concerns about our Refund and Return Policy, or if you would like to request a refund, please contact our support team at:

Eduduct.com Support Team
Email: support@eduduct.com
Support Hours: 9AM to 9PM